What makes a company successful? Multi-page business plans? Ingenious financials? Or maybe a unique product line? The answer is hard to find at once.
In order to understand, you have to look at the skeleton of any conventional company. Let’s imagine that you have a company that deals with sports betting, everything goes quite well, new customers come every day, the sphere of influence expands, they offer sports betting bonus deals to regular customers. What is behind this success? Do you think money? No, it's much more prosaic.
Behind the success of any company are ordinary people, and it is on them that the fate of any company depends. When team members reach their full potential, are passionate about their tasks, and have a vested interest in achieving their goals, that's when business success happens.
Transparency
It's paradoxical but true: for normal work, most people need to understand not only the essence of the work but also its purpose. A modern director cannot be a mysterious figure, coming down from a mountain with a tablet, and expect that everyone will immediately follow his instructions.
The more you tell employees about the processes and explain cause-and-effect relationships more clearly, the better it is for the team. Hold regular meetings to share information, explain the reasons for your instructions, and you'll end up getting the most out of your employees. They will understand the impact of their day-to-day work on processes and the company as a whole.
Code
Even Hammurabi understood that subordinates need a fair, consistent, and progressive disciplinary system. This is not only the organizational but also the psychological foundation of any organization. We are taught from childhood to follow the rules. So if you want to build a normal business, voice these rules clearly and distinctly, starting from day one.
Most employees do not mind the supervision from above, the main thing is that this supervision remains clear, consistent, and fair. Only a small fraction of people are willing to go against the system, for the rest of us, its presence adds confidence in the future.
Trust
Inside a clear organization with clear rules, people begin to appreciate autonomy even more. In such an environment, the lack of constant control is an indication of trust and confidence in the employee. We all want to feel a sense of power over our own time and energy, so with established processes, gradually easing oversight is a sure way to give your best employees an increased level of comfort.
Be sure to set up an ongoing feedback channel to receive notifications or requests for difficult and unusual situations and a forum for regular discussions. Set general work rules, but don't hold your employees by the hand all the time. Not the little ones.
Triumph
Everyone needs public recognition. And it's doubly pleasant if gratitude comes from the person, who is higher on the career ladder. Correct and effective actions, timely and clever suggestions, achievement of good results - all this should be noted to raise the self-esteem of employees. At least in words, a little better - to encourage publicly, it is even good to give written appreciation.
NB: we are a business, not a collective farm, so the gratitude only supplements the bonus part, not replaces it!
Upgrade
100% of your smartest and most advanced employees have clear career goals of their own, and self-development is not an empty word to them. To keep them in your company longer and motivate them to perform better, always go above and beyond. Talk to them about their careers, get to know their aspirations and expectations, show them options where their personal interests and the company's needs coincide.
Great Leader
Strong, intelligent, confident (but not dominant) leadership by first responders always has a positive effect on the team. When you're in charge, your arrival in the office sets the tone for the company's work for the day. Confidence, a friendly smile, busyness without rushing, absolute competence but without swagger, responsiveness without familiarity - these and more are an organic part of the job description of a competent leader.
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